Friday, March 23, 2007

Training is complete?

I've been advised by many that my training days at Tim Horton's are over. They may be done training but, I still have a lot to learn. I feel the balance of my learning will be all "trial and error" from here on in. A few of my co-workers attitudes have changed slightly. Help is not given so freely now. Some of the mature co-workers are more understanding and realize that I may not be able to grasp all the experience of the workers with 6 and 7 years of service in a matter of 14 training days. From the mature I get at least some explanation as to how to, do or correct something.

Fully aware that speed is of the utmost importance here. There are some things that will take time. Example; Since many of the customers are regulars, a lot of the orders are completed and ready before the customer reaches the counter.

On my own time, I study the training CD's (there are about 20 of them). It helps but, then I get, "we don't do it that way here". OK. Well, I'll just keep trying my best and it will all fall into place some day.

PS; A comfort level did occur yesterday during my last few hours of work. It felt good. Mind you, no one was standing over my shoulder to critique.

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