What is Regular?

I'm talking coffee here folks.

Just when I think I have things figured out, along comes a customer who has a different view of a Regular Coffee.

When I started at Tim Hortons I was told it is more than just selling coffee and donuts. The training program is extensive. I found out yesterday, I'm far from finish. This place is very organized and I just want to fit into the organization.

For something that just started out to be; getting out of the house a few days a week is getting to be a life long challenge of meeting others expectations. Help!

Back to the topic. Regular coffee;
at Timmy's it is - Coffee with caffeine plus one cream one sugar.
for some it is - Coffee with caffeine as compared to decaffeinated.
the couple I waited on, it is - (black coffee) coffee with caffeine.

Now, the challenge is to quickly clarify and confirm what a regular coffee is before serving it without aggravating the customer with too many questions about the coffee. Because, I have many other questions when other things are ordered. Example; for here or to go, white or whole wheat, toasted or plain, butter on or on the side, etc. It can become like filling out a questionnaire.

However, the questionnaire route can sometimes be better than the customer rattling off what they want so fast that you have to bring them back to the beginning because you have to clarify what they mean. Which brings me back to; What is Regular?