Kirk got a job Thursday to build a gas tank. They need it by Monday. He picked up the material needed in Sarnia on Friday morning and started on it right away. The customer dropped by Saturday to check on the progress. They called at 2:00 pm today. They need it now! And they don't know how to hook it up?
Correct me if I'm wrong. Is Kirk going above and beyond the call of duty here? I understand the concept of pleasing the customer which in turn brings in more business. I feel now he is under pressure to rush for what? Surely, it has to be for more business because I don't think he charged enough for his services. Besides, I know he gets stressed out when he is under pressure.
1 comment:
Tell Kirk to chill out and sleep in to at least 5am.....HAH!
Dale
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